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Mobile Connect digital identity logins gain traction in Singapore

EZ-Link, FOX, HungryGoWhere, NETS, Singapore Press Holdings, Singtel Dash and WTS Travel to accept Mobile Connect digital logins backed by M1, Singtel and StarHub

SINGAPORE, 28 April 2017 – Singapore mobile users can look forward to logging in to EZ-Link, FOX Networks Group, HungryGoWhere, NETS, Singapore Press Holdings Limited (SPH), Singtel Dash, and WTS Travel websites and apps conveniently without having to register or remember their access details such as usernames and passwords for each of these digital services. Instead, they will soon enjoy logging in to the services via Mobile Connect, a trusted mobile authentication solution that offers greater online security, privacy and improved user experience.

With Mobile Connect, online service providers will be able to offer simpler sign-ups, reduce customer frustration and abandoned transactions due to authentication issues, and increase the likelihood of repeat business. Their customers will benefit too - they can simply and securely log in using their mobile numbers to top up stored value, stream video content, read news, buy travel services and make mobile payments.To protect customers’ privacy, a unique personal code will secure access to services that require greater levels of security. No information will be made available to service providers without their permission.

The seamless digital experience is made possible by the GSMA Mobile Connect authentication solution developed by the GSMA, which represents nearly 800 operators worldwide including M1 Limited (M1), Singtel and StarHub. Mobile Connect has been launched by 52 operators in 29 countries.

“The support by so many of Singapore’s top service providers, within the short period of time since the solution was announced, is testament to the incredible power and value of the Mobile Connect digital identity solution. We look forward to working with more service providers to deliver their services conveniently and securely to their customers,” said Ms Karen Kooi, Chief Executive Officer, M1.

“This marks the first time the industry has come together to work on a solution that brings convenience to both business owners and consumers. Seamless, secure and convenient buying experiences are real currency in our increasingly digital economy and we expect more businesses to jump on board and implement Mobile Connect,” said Mr Yuen Kuan Moon, Chief Executive Officer, Consumer Singapore, Singtel.

"We are happy to receive strong support from companies that share our vision of simplifying life using technology. As Singapore pushes ahead to become a Smart Nation, we are jointly developing a digital identity solution for businesses and consumers to enjoy greater convenience and security in digital transactions. We believe the traditional norms of managing multiple usernames and passwords will soon become history," said Mr Tan Tong Hai, Chief Executive Officer, StarHub.

In November 2016, M1, Singtel and StarHub announced a collaboration to launch Mobile Connect. Mobile Connect-supported online services are expected to be available later this year.


Online service providers’ quotes:

“Providing FOX fans with a quick and easy way to start watching their favourite TV series, movies and sports is an important part of meeting their entertainment needs. We are continually looking for ways to improve the experience we give customers on FOX Networks Group’s digital platforms, so we are really excited to be a launch partner in this innovative initiative,” said Mr Rohit D’Silva, Executive Vice President, Commercial, Asia Pacific and the Middle East, FOX Networks Group Asia.

“Since HungryGoWhere offers delivery and takeaway services for our customers to order and pay through mobile, the platform that offers convenience of use and security becomes top priority. Mobile Connect takes this to the next level,” said Mr Frank Young, Chief Executive Officer, HungryGoWhere.

“Mobile Connect makes it easier for consumers to pay on their mobile devices by authenticating, authorising or identifying themselves securely with a single log-in solution on our eNETS online payment gateway. The enhanced security and convenience will translate into higher online transactions for our eNETS merchants. For NETS, this is one step ahead in fostering greater seamless transactions for online and mobile payments in the digital world we are living in,” said Mr Alvin Seck, Deputy Head of Business Services, NETS.

“SPH plans to enable Mobile Connect as an alternative login option under its ‘mySPH’ login system. With Mobile Connect, customers will be able to log in quickly and conveniently to SPH’s Mobile and Web services without the need to remember their user name and password. This simple yet secure authentication will greatly enhance user experience,” said Mr Julian Tan, Executive Vice President, Digital Division, SPH.

“With the adoption of Mobile Connect, Singtel Dash can take secure log-ins to the next level. We look forward to offering our customers a seamless way to pay with their mobile across retail, online and in-app merchants. Such convenience will help accelerate the adoption for mobile payments and is a boon for the mobile payments industry,” said Miss Gan Siok Hoon, Vice President of mCommerce at Singtel Consumer Singapore.

 

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About M1

M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over 2 million customers. Since the launch of commercial services in 1997, M1 has achieved many firsts, including the first operator to offer nationwide 4G service, as well as ultra high-speed fixed broadband, fixed voice and other services on the Next Generation Nationwide Broadband Network (NGNBN). With a continual focus on network quality, customer service, value and innovation, M1 links anyone and anything; anytime, anywhere. For more information, visit www.m1.com.sg.

 

About Singtel

Singtel is Asia’s leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with about 630 million mobile customers in 23 countries, including India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States. For more information, visit www.singtel.com. Follow us on Twitter at www.twitter.com/SingtelNews.

 

About StarHub

StarHub is Singapore’s fully-integrated info-communications company, offering a full range of information, communications and entertainment services for both consumer and corporate markets. StarHub operates a mobile network that provides 4G and 3G services. It also manages an islandwide HFC network that delivers multi-channel pay TV services (including HDTV, Internet TV and on-demand services) as well as ultra-high speed residential broadband services. StarHub operates an extensive fixed business network that provides a wide range of data, voice and wholesale services. Over Singapore’s fibre-based Nationwide Broadband Network, StarHub offers a broad range of home and business broadband plans, as well as commercial and residential IPTV services.

Launched in 2000, StarHub has become one of Singapore’s most innovative info-communications providers, and the pioneer in ‘hubbing’ – the ability to deliver unique integrated and converged services to all its customers. StarHub, listed on the main board of the Singapore Exchange since October 2004, is a component stock of the Straits Times Index, the MSCI Singapore Free Index, the SGX Sustainability Leaders Index and the SGX Sustainability Leaders Enhanced Index. Visit www.starhub.com for more information.

 

About EZ-Link Pte Ltd

EZ-Link’s core business is in the sale, distribution and management of ez-link cards, as well as the clearing and settlement of all ez-link card transactions generated in transit and non-transit (retail/merchant) sectors. To date, more than 20 million new CEPAS-compliant ez-link cards have been issued. In 2015, EZ-Link unveiled two new innovations in Singapore, EZ-Charms, the first non-card form factor, as well as the “EZ-Link Rewards with Perx” to reward commuters for using public transport with the ez-link card. EZ-Link continues to set new cashless trends with the “My EZ-Link Mobile” application, the world’s first Near Field Communication (NFC) mobile application for contactless card top-ups; “EZ-Link NFC SIM”, the first NFC payment service on Singapore’s public transit; and “EZ-Pay”, Singapore’s first free card-less ERP payment service.

 

About Fox Networks Group Asia

FOX Network Group (FNG) is 21st Century FOX’s international multi-media business. FNG develops, produces and distributes more than 300 wholly and majority owned entertainment, sports, factual and movie channels in 45 languages across Latin America, Europe, Asia and Africa. FNG’s core channel brands include FOX, FOX Sports, FOX Life and National Geographic. FNG’s movie channels include FOX Movies, FOX Movies Premium and SCM. These networks and their related mobile, non-linear and high-definition extensions, reach over 1.8 billion cumulative households worldwide. In addition, FNG owns and operates two production studios and produces thousands of local programming hours for its wholly owned channels and third parties. FNG has been in operation since August 14, 1993. 

 

About HungryGoWhere

HungryGoWhere.com is the leading food portal in Singapore, with additional online presence in Malaysia. It boasts over 1.3 million unique users in Singapore alone, making it the largest online food destination in Singapore.  Customers can search for eateries, read user reviews, book a table, order takeaway or make a delivery through our website. Regularly updated with noteworthy new restaurant openings, HungryGoWhere is your essential guide to the most popular food and beverage outlets and must-try dishes in Singapore.

 

About NETS

NETS is a leading payments network in Singapore and operates Singapore’s national PIN Debit scheme. ATM cards issued by participating banks DBS Bank, Maybank, HSBC Bank, OCBC Bank, Standard Chartered Bank and UOB, can be used to make NETS debit payments everywhere in Singapore.

NETS has a comprehensive range of payment solutions thatare accepted across 97,000 NETS acceptance points and 35,000 Unified Point-of-Sale (Unified POS) terminals nationwide. In addition, NETS will introduce Quick Response (QR) Codes on multiple devices for e-payments this quarter.

NETS issues the CashCard, which is used extensively in the motoring market in Singapore, and the FlashPaycard, which can be used for public transport payments as well as payments at major retailers, food courts, convenience stores, supermarkets, etc.

NETSvCashCard allows motorists to pay for their ERP charges using their credit/debit cards issued by all local banks without the need for a physical stored-value card.

eNETS online payments can be made across many online and mobile merchants including government websites, airlines bookings and on AXS m-station,Taobao.com and TmallMarketplace.

NETS is a member of the Asian Payment Network and a council member of UnionPayInternational – BCA and UnionPay cards are accepted on the NETS network.

For more information on NETS and its payment services, please visit www.nets.com.sg.

 

About Singapore Press Holdings

Incorporated in 1984, main board-listed Singapore Press Holdings Ltd (SPH) is Asia’s leading media organisation, engaging minds and enriching lives across multiple languages and platforms, ranging from print, digital, radio and out-of-home media.

SPH owns award-winning newspapers, magazines and best-selling books in both print and digital editions, as well as online classified businesses in the region. In addition, SPH has two English radio stations and one Chinese radio station, an out-of-home digital advertising unit, a regional events and conferences arm, and runs a chain of modern retail convenience stores. SPH also has a 20 per cent stake in MediaCorp TV Holdings Pte Ltd, which operates free-to-air channels 5, 8 and U, and a 40 per cent stake in MediaCorp Press Limited, which publishes the free newspaper, Today.

SPH REIT comprises Paragon, a premier upscale retail mall and medical suite/office property in Orchard Road and The Clementi Mall, a mid-market suburban mall. SPH's latest retail development is The Seletar Mall located in Sengkang.

SPH is in the healthcare sector, operating private nursing homes under Orange Valley.

For more information, please visit www.sph.com.sg

 

About Singtel Dash

Singtel Dash is Singapore’s only all-in-one mobile payments solution that is available to everyone. It is the only mobile payments app that offers fast, secure and real-time mobile remittance services, supports in-store and online retail payments, as well as transit payments. Customers can enjoy paying with Singtel Dash at about 30,000 acceptance points across Singapore - for their taxi, bus and train rides, as well as at supermarkets, convenience stores and food courts.

 

About WTS Travel & Tours Pte Ltd

WTS Travel was set up in 1989 with 2 tour coaches to provide coach transportation services and has managed to transform themselves into a dedicated provider of premier travel services in overseas & inbound tour packages, hotel & air-ticketing and coach transportation.

Today, WTS Travel has 14 retail outlets located conveniently across Singapore to cater to its customer island-wide and a fleet size of more than 70 tour coaches.

WTS Travel is a subsidiary of Woodlands Transport, the largest private transport operator in Singapore with a fleet comprises more than 1,300 transport vehicles including buses, tour coaches, and construction trucks.

 

Media Contacts


M1

Chua Hian Hou

Assistant General Manager, Corporate Communications

Office  : +65 6655 1725

E-mail  : hianhouc@m1.com.sg

 

Singtel

Low Mei Yen

Manager, Group Corporate Communications

Office  : +65 6838 2033

E-mail  : lowmeiyen@singtel.com

 

StarHub
Philemon Foo
Senior Executive, Corporate Communications
Office  : +65 6825 5635
E-mail  : philemon.foo@starhub.com

 

EZ-Link

Janice Xu

Manager, Marketing Communications

Office  : +65 6376 3449

 

FOX Networks Group Asia

Tamara Hollandmartin

Director, Marketing - SVOD Digital

Office  : +65 6809 3352

E-mail  : Tamara.Hollandmartin@fox.com

 

HungryGoWhere

Low Mei Yen

Manager, Group Corporate Communications

Office  : +65 6838 2033

E-mail  : lowmeiyen@singtel.com

 

NETS

Joseph Rajendran

Tel       : +65 6886 4839

E-mail  : joseph@tranzcomm.com

 

Singapore Press Holdings Ltd

Deror Wong (Mr)

Assistant Manager, Corporate Communications & CSR

Office  : +65 6319 1226

E-mail  : derorw@sph.com.sg

 

WTS Travel & Tours Pte Ltd

Voo Wei Keong
Director

Office  : +65 6314-8558

E-mail  : wvoo@wtstravel.com.sg